|
KMID : 1002520120060030013
|
|
Korean Journal of Health Service Management
2012 Volume.6 No. 3 p.13 ~ p.27
|
|
|
A Study on Public Relation Activation Plan through Hospital Homepage Contents Analysis
|
|
Lee Jin-Woo
Ahn Sang-Yoon
|
|
|
Abstract
|
|
|
|
This study aimed to identify the effects of contents, to find out the development approaches of promotion and contribute to increase the expectation on medical institutions and wills to use and improve the customer satisfaction on homepages of such medical institutions by analysis on the contents of hospital homepage. This research performed the frequency analysis, cross analysis, t-test correlation analysis, and multiple regression analysis and came to the conclusion. In accordance with the research results, since the university hospital homepages had more contents than the homepage of general hospitals and national and public hospitals, the university hospital homepage provided sufficient information to visitors and tried to satisfy the customers and activate the hospital promotion using the homepage contents. On the contrary, the homepage of general hospitals and national and public hospitals had insufficient contents and unique and differentiated contents were not sufficiently provided. On the basis of the results of this study, further study on the approaches to improve the contents of homepage of general hospitals and national and public hospitals will be of great help to activate the hospital promotion by increasing the average number of visitors and page views. Furthermore, it is required to make every endeavor for systematic management and operation and research on promotion using the homepage contents.
|
|
|
KEYWORD
|
|
|
Homepage Contents, Public Relation Activation, Customer Satisfaction
|
|
|
FullTexts / Linksout information
|
|
|
|
|
|
Listed journal information
|
|
|